FAQS

All orders are processed within 2 working days (excluding some pre-sale products)

Estimated delivery times are provided based on shipping method and your location.For Europe, UK and North America, estimated delivery time is typically 5 to 14 working days. And for Asia is 3 to 10 working days.

For international orders, duties, taxes, and other fees may apply upon arrival in your country. These fees are your responsibility and vary by country. We are not responsible for any delays or additional fees imposed by customs authorities.

•Please check with your family members or other residents who might have access to your mailbox.

•If your package is still not located, you can contact the shipping carrier with your tracking number for detailed delivery information.

•If you need further assistance, please email to support@coco-jewelry.com with your order number.

Please note that if there are quality problems with the goods, we have a quality guarantee of up to 7 days! If you receive the damaged or defective item(s), please email to support@coco-jewelry.com with images of the item/package before returning back to us.! We do not accept man-made damage! You must keep photos of the damaged items and reissue or return them after we verify and confirm.

•Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 7-10 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.

•If it has been more than 10 days since your return/exchange package was delivered to us, please contact us with your return tracking number so we can look into your return/exchange.

For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error. Check out our Shipping Policy Page for more details!

•We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also accept Amazon Pay & PayPal.

•We DO NOT accept money orders, checks, or cash.

•You will be notified of your order status via email. You can also check the status of your order under "My Account" on our website if you placed an order with your account.

•If you placed an order as a guest without creating an account, you will not be able to view the order status on our website. You should have received an order confirmation email after placing the order. Shipping notification emails will be sent out when the shipment is created.

Yes! Your personal online safety is extremely important to us. When you make a purchase on our website, your card information is protected by one of the most widely used and trusted security systems on the Internet. Exchange of sensitive personal information is encrypted with a 256-bit SSL certificate. Card information is not stored on our site for security purposes.

We currently do not offer customization and resize service.

We do not recommend resizing our rings because it might ruin the plating and loosen the stones during the process. However, if you need to resize the ring, please make sure to work with areputablejeweler and ask about their quality assurance policy. Please note that once an item has been altered it will void our return or warranty policy.

Most of our jewelry is made with 925 sterling silver with rhodium plated. We also carry some items that are made with base metal. For detail, please check product description on product detail page.